Soft Skills: The L-Skills
QUICK CHECK ANSWERS:
1.  a) More raises, promotions, invitations.
  b) Likability is a skill that must be learned.
  c) With practice.
2.  a) As if they are the most important person in 
the world.
  b) Because people see how you treat others, 
and people know that you will treat them as an 
important, valuable respected person also.
3.  a) To look at a person when they are talking to 
you and to look at the person when you are talk -
ing to them.
  b)  Know that you are a good and helpful per -
son 
4.  a) Using their name.
  b) Commit, Concentrate, Repeat, Mental Match.
  c) I'm sorry; I missed your name. Can you give 
it to me again?
  d) I'm sorry; Can you spell your name for me?
  e) Immediately; silently; when leaving; write 
down afterwards in contacts.
  f) The person and a picture.
5.  a) Feel good party in your brain.
  b) Happy around you and at ease.
6.  a) Listening to the person; watching the person; 
understanding what the person is saying.
  b) Being silent and being a good listener.
7.  a) In now time.
  b) Pay attention, focus.
8.  a) Getting others to talk.
  b) You care.
  c) People like you.
9.  a) Service: open door for another.  
  b) Emotional value: We missed you yesterday.  
  c) Social value: introducing the person to oth -
ers.
10.  a) Anger, sadness, fear, surprise.
  b) Think clearly, look for the best, and do what 
is right.
  c) For your calm inner peace.	
11. a) Accept delays without getting stressed.
  b) Not giving up.
  c) Kindness to others.
12.  a) A person who reveals secrets about others 
without that person's permission.
  b) They can be themselves with you, and do not 
have to hide who they really are.