1. Three rings.
2.  a) Company and yourself.  
  b) No more than 12 words.  
  c) Some companies tell you to use lengthy 
phrases.  
3.  a) Confusing, unprofessional.  
  b) Helpful, relaxed, business like.
4.  a) Stop your conversations with coworkers.  
  b) Answer, introduce your company and your -
self, say "One moment please. I'll be right with 
you." Place the caller on hold.
  c) Check back with the caller.
 5.  Find out who is calling before putting the call 
through to the person.  
6.  a) Who is calling please?  
	 b)	I’ll	see	if	Mr.	Smith	is	in	his	office.		
  c) Return to the caller and say I’ll transfer you 
to Mr. Smith now.  Thank you for waiting.  
  d) Return to caller and say Mr. Smith is not in 
his	office.		May	I	take	a	message?
7.  Company, supervisor, and coworkers.
8.  a) He should have been back from lunch 15 
minutes ago.  
	 b)	He's	out	of	the	office	at	the	present	time.		
9.	 Say	difficult	things	in	a	nice	way.
10.  a) Do not make promises.  
  b) You cannot make other workers return phone 
calls.
  c) I'll give Mr. Smith the message.
11.  Caller's name, phone humber, date and time, 
information you were able to get.
12.  a) Will you spell your last name for me?  
  b) Area code and phone number.
13.  So the person knows who took the message.
14.  Student's answer phrase for Stop & Go Pizza.
Answering Phones at Work
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