Human Relation Skills Quiz	
Human Relation Skills Quiz (page 1 of 2)	
Do you have the human relation skills required for the job of supervisor?
Number your answer sheet from #1 to #20. 
Place a check mark next to each number that you can answer "YES."
1.  _____  I usually smile when talking to people.
2.  _____  I listen when a person talks, and make positive comments about wh
at the person is saying. 
3.  _____  I keep a positive attitude towards people and events by looking f
or good rather than the bad.
4.  _____  I talk with pleasant voice tone, use complete sentences, correct 
grammar, and no slang words.
5.  _____  I try to forget mistakes and not let yesterday’s mistakes get in the way of today’s work to do.
6.  _____  I do not complain about people, things, or situations.
7.  _____  I only share information that is correct for the work place.
8.  _____  I keep my temper under control so that I do not offend people.
9.  _____  I deal with my stress so that I do not show stress to others at w
ork and cause them stress.
10.  _____  I know people’s names and use people’s names when talking to them.
11.  _____  I recognize a person’s success by giving a compliment (words of praise or congratulations).
12.  _____  I try to create win-win solutions for problems (solution that ev
eryone will like and accept).
13.  _____  I correct any mistakes when I fail, forgive myself and others, then continue to do a good job.
14.  _____  I accept every person as a unique (one of a kind) valuable pers
on who is worthy of my respect.
15.  _____  I listen to advice from others and, if necessary, change.
16.  _____  I have a sense of humor.  I can laugh at my mistakes.
17.  _____  I think before I act so that I avoid hurting others with my words
 or behavior.
18.  _____  I can introduce myself, start a conversation, and develop rapport
 (friendliness) with a person.
19.  _____  I can help people learn to work together to complete a project.
20.  _____  I use correct body language to send positive attitude to others. 
    Count your number of "Yes" answers.  Where are you on the scale below?Do you have the human relations skills it takes to be a supervisor?
0 --------------------------5--------------------------------10---------
------------------15-------------------------------20 You need training and practice 
in human relation skills You are on your way 
to a promotion to  supervisor!
You need practice in human 
relation skills
Supervisor and manager jobs are among highest paid and fastest growing j
obs in the work world.  What 
does it take to receive a promotion to supervisor?  Workers must have five years experience  in a related 
job and demonstrate (show) human relation skills when dealing with coworkers and customers. 
Supervisory jobs may be offered to workers who are retail associates, grocery clerks, restaurant c
rew 
members, construction workers, technicians, customer service representat
ives, medical assistants, police 
officers, or other.  All types of jobs need supervisors with good human relation skills.  
Why are human relation skills important for supervisors?  Because relati
onships with  workers, with 
customers, and with other businesses  are what makes a business successful.  Supervisors are 
"relationship experts" who do the following:  hire, train, coach, model 
and set rules for relationship 
standards at the work site.

College & Career Publishing.  Permission to use with usworkworld.com subscription.  	Human Relation Skills Quiz (page 2 of 2)	
QUICK CHECK:
1. What is your number of "YES" answers?
2.  Do you have the human relation skills it takes to 
be a supervisor?
3.  What 2 jobs are among the highest paid and 
fastest growing in the work world?
4.  a) What 2 things does it take to receive a 
  promotion to supervisor?  b) List 4 types of 
workers who may be offered a supervisory job.
5.  List 3 types of relationships that are a major part 
of what makes a business successful.
6.   a) Who are the "relationship experts"?  b) What 
5 things do relationship experts do?
7.  Why are employers worried?
8.  How has social media changed talking?
9.  What did Batcho say was the greatest fear?
Employers are worried that young workers do not have the human relation 
skills required for supervisor job openings!
Social media has changed listening and talking from face-to-face to smar
tphone-to-
smartphone.  Psychology professor Krystine Batcho said, "The greatest fe
ar of what 
is taking place is that kids are  not learning how to act in face-to-face talking.   
What you do in cyberspace is different than what you do in face-to-face talking, and 
kids may be losing important social skills."   
The National Association of College found that 79% of college professors believe 
that students do not have good communication skills.  Students are not l
earning 4 
skills that are vital for success in human relations — 1) How to giv
e eye contact; 2) How to read a person's 
face emotions; 3) How to read a person's body language; and 4) How to 
hold a face-to-face conversation.  
And, social media may be  decreasing empathy skills (understanding how another person thinks and feels) 
and increasing narcissism (self-admiration and bragging) due to social media advertising about 
oneself.  
Human relation skills require  empathy and to value others as important as yourself. 
How do today's students develop person-to-person human relation skills?
Human relation skills are like playing a guitar, because human relations skills are learned, 
then practiced every day.  Practice is needed for eye contact; understanding face 
expressions; understanding emotions; and reading a person's body languag
e.   
Students need to put down smartphones and join in person activities such
 as sports teams, school clubs, 
volunteer projects, job shadowing, hobby clubs, and outdoors clubs.  Stu
dents need to practice speaking 
to persons (family members and friends) rather than texting.  Students
 need to learn how to successfully 
present "hard news" (breaking up with a boy or girl friend) by talking to the person rat
her than by texting.  
Employers worry that students are not practicing human relation skills r
equired for manager jobs.  	
10.  What do 79% of college professors believe?
11.  What 4 skills are students not learning?
12.  Define:  a) Empathy.  b) Narcissism.  
13.  What may social media be:  a) decreasing?  
  b) increasing?  c) What 2 things do human 
  elation skills require?
14.  a) What are human relation like?  b) Why?  
15.  List 5 in person activities.
16.  What do students need to learn to present by 
  talking to a person rather than texting?
17.  What do you think is an example of "hard news" 
that a manager may need to say to a worker?
18.  Why do you think human relation skills need to 
be proven before you are promoted to supervisor?
19.  How are you going to learn and practice 
  listening, talking, and human relation skills?