YOUR REPORT CARD FOR A BUSINESS	
Directions:  Visit a store in your community to investigate the store and customer exp
eriences in the store.  
You may visit a local retail store, clothing store, fast food restaurant,
 or grocery store.  Use notebook paper 
as an answer sheet.  Write your name in the upper right.  Answer the following questions:
Name of store:  (Write down the name of the store on your answer sheet)
Location:  (Write down the location of the store on your answer sheet) 
Grade this business with a rating of #1 to #10 — with #10 being the B
EST
ENVIRONMENT
1.  Describe a special sale or offer the store displays as customers walk into the store — that tries 
to make 
  customers buy an item or service.
2.	 a)	Is	the	store	fun	to	visit?		b)	 Are	the	products	arranged	attractive	and	organized	and	easy	to	find?		
  b) What is your number rating for ENVIRONMENT?  b) Give reasons for your n
umber rating.
3.  a) Were signs in the store easy to read and understand — and provide good
  information to customers? 
  b) What is your number rating for SIGNS?  c) Give a reason for your SIGNS 
number rating.
CUSTOMER SERVICE
1.  a) Did employees meet and greet customers in a friendly manner?  
  b) What is your MEET AND GREET number rating? 
2.  a) Did workers look clean, neat, and dressed in a proper manner for the
 job?  
  b) What is your WORKERS DRESS number rating?  
3.  a) Did workers look like they enjoy their job and being at work?  
  b) What is your WORKERS HAPPINESS nunber rating? 
4.  a) Did you see workers suggest any add-on items when talking to custome
rs to encourage customers to 
buy more?  b) What is your WORKERS SALES SKILLS number rating?  
5.  a) Did you see workrs say "thank you" as customers left the store
?  
  b) What is your WORKERS THANK YOU number rating? 
6.  In an essay of 50 words or more, give reasons for your number ratings in
 customer service.
FINAL REPORT
1.   If you were the manager of this store, what would you do to improve
 the 
      shopping experience and customer service of this store?  Give at l
east 2 ideas.
2.   If you were manager of this store, what type of new sale would you 
offer to  
      customers to make customers want to spend money in your store?
3.   If you were the manager of this store, would you keep the current e
mployees 
     or look to hire different employees?  Give reasons for your answer.
U.S. Work World
CAREER mini-lesson
College & Career Publishing. Permission to use with usworkworld.com subscription.