Intelligence:  IQ and EQ	
Intelligence: IQ and EQ (page 1 of 2)	
IQ — ACADEMIC SMARTS (Intelligence Quotient)
IQ is a measure of your academic intelligence  such as the ability to 
learn, think, solve problems, and apply knowledge to situations.  
Students with high IQs get good grades in school.
EQ — EMOTIONAL SMARTS (Emotional Quotient)
Emotional intelligence includes two skills: 1) Know how to control 
your emotions and select correct actions.  2) Understand and deal 
with emotions and actions of others.  Workers with good EQ skills 
GET raises, promotions, and BECOME leaders such as 
supervisors and mangers in the work world.
EXPERTS SAY — 
IQ gets you through school and gets you hired into a job. 
EQ gets you promoted in a job and gets you through life.
WHAT ARE  EMOTIONS?
Emotions are feelings that give you information about what 
is happening and how to act.  The basic emotions are 
Happiness, Sadness, Fear, Disgust, Anger, and Surprise. 
At the right, see Plutchick's Wheel of Emotions.  
DO EQ SKILLS HELP ME?
EQ skills make you "emotionally aware."
Emotional awareness allows you to: 1) remain calm; 2) think of an action plan; 3) talk calmly to others
 
about the problem; 4) solve problem with words and actions that will no
t offend others.  EQ skills are also 
called social skills, people skills, and human relation skills.
TYPES OF EQ SKILLS
1.  Self-Awareness Skill — Recognize, know, and understand your emotions.
2.  Self-Control Skill — Take control of your emotions, think of an action plan, 
then talk and act with others in positive way to solve the problem.
3.  Patience Skill  — Give up feelings to do something NOW.  For example, give up urge to scream to take 
time to calmly think of an action plan and what you need to say and do t
o solve the problem peacefully 
and successfully.  Patient people are able to endure a difficult situation with 
calmness and clear thinking.
4.  Empathy Skill — Understand and respect how other people think and feel 
about something.  A saying about empathy is:  Walk a mile in my shoes (or 
life) before you judge me.

Permission to use with usworkworld.com subscription.  	Intelligence: IQ and EQ (page 2 of 2)	
QUICK CHECK:
1. a) Of what is IQ a measure?  b) What do 
  students with high IQ get at school?
2.  List the 2 skills of EQ.
3.  What 3 things do workers with good EQ skills 
get and become?
4.  a) What 2 things does IQ get you?  
  b) What 2 things does EQ get you?
5.  List the 6 basic emotions.
6.  List 4 things "emotional awareness" allows you 
to do.
7.  What are EQ skills also called?  List 3.
8.  Write down a definition of the following skills:
  a) Self-awareness skill.  b) Self-control skill.
  c) Patience skill.  d) Empathy skill.
9.  List 3 things you can do with good EQ skills.
10.  What makes emotions good or bad?
11.  What 2 things do you need to write in a journal?
THINGS YOU CAN DO — WITH GOOD EQ SKILLS
Think clearly under pressure — Make good decisions —Solve problems
 —Teach and encourage others —
Create happiness —  Speak with a kind sense of humor — Be a team w
orker — Build friendships — 
Deal with people and problems just like a good supervisor needs to do. 
HOW DO I PRACTICE EQ SKILLS?
1.  Understand that your emotions are not bad.  What makes your 
emotions good or bad is how you  act out your emotions.
2.  In a journal,  write down:  a) What you said and did during an 
emotional situation.  b) Write down what you can say and do next 
time to improve.  
3.  Watch people who are liked  to learn.  Watch how they talk — Watch how they act — Watch their      
facial expressions (such as smiles) — Watch how they dress.  Make successful people your mentors 
(your teachers).   Mentors can be family member, teacher, secretary, proctor, counselor, janitor, or other 
students
4.  Keep good-for-you friends.  Avoid people who cause you problems, and cause you to say words and 
do actions that are not really your personality.  Keep friends that allow you to be a good you.   
5.  Practice self-control everyday with little situations so that you  build strong emotional muscles for the 
big situations.
6.  If your family is dysfunctional (always fighting), promise yourself that you will "watch and learn"   
emotional intelligence from other successful people and workers who are 
around you. 
7.  Eat healthy, drink plenty of water, exercise, and get enough sleep every day to nourish your body, brain, 
and emotional nerve circuits.
8.  Remember the good that happened each day.  Forgive yourself  for failures; then forget your failures.
12.  a) Why do you need to watch people who are 
liked?    b) List 3 things to watch.
13.  What types of friends do you need to keep?
14.  Why do you need to practice self control ?
15.  If your family is dysfunctional, what do you 
promise yourself?
16.  List 4 things you can do to nourish your body, 
brain, and emotional nerve circuits.
17.  a) What do you remember?  b) What do you 
forgive?  c) What do you forget?
18.  a) Do you think you can learn to be a patient 
  person, like a manager, and think before you 
act?  b) Why do you think a manager needs to 
be a patient person?
19.  a) Do you think you can learn empathy skills, 
like a manager, to understand how others think 
and feel?  b) Why do you think a manager needs 
empathy skills?